Last updated: 19 September 2026
We want you to receive the right part the first time. This policy explains when you can return a product bought from Carvo Trading at https://carvotrading.com/, and how refunds work. It applies alongside your rights under UAE consumer protection law.
1. Before you order
Most returns happen because a part does not fit. Please send us your vehicle make, model, year and VIN before ordering so we can confirm compatibility. Once we have confirmed fitment in writing, a part that does not fit is our responsibility. Parts ordered without fitment confirmation may be returned under section 2 only.
2. Returns of unused parts
- You may return an unused part within 7 days of delivery for a refund or exchange.
- The part must be uninstalled, unused, in its original packaging with all labels, seals and accessories, and in the condition it was delivered.
- Please contact us first with your order number and the reason for return. We will give you a return reference and the return address.
- Return delivery is at your cost unless the return is due to our error. For large or heavy items such as engines, we can arrange collection and deduct the collection cost from the refund.
- A restocking fee of up to 15% may apply to parts that were specially ordered for you.
3. Items that cannot be returned
- Parts that have been installed, fitted, or show signs of use.
- Tyres that have been mounted or driven on.
- Electrical and electronic parts once the packaging seal is opened, including headlight assemblies and control modules.
- Engine oil, lubricants and fluids once opened.
- Parts that were specially ordered or modified to your specification.
- Parts damaged through incorrect installation, use or handling after delivery.
4. Wrong, damaged or faulty items
If you receive the wrong item, or the item arrives damaged, tell us within 48 hours of delivery with photographs. We will arrange collection at our cost and send a replacement or refund you in full, including any delivery charges.
If a part is found to be faulty within its warranty period, contact us with the order number, a description of the fault and, where possible, a report from the installing workshop. We may ask for the part to be returned for inspection. Confirmed faults are repaired, replaced or refunded. Labour, towing and consequential costs are not covered unless required by law.
5. How refunds are paid
- Refunds go back to the original payment method: card refunds through Stripe, instalment plans through Tabby (Tabby adjusts or cancels your remaining instalments), and bank transfer or cash on delivery orders by bank transfer to an account in your name.
- We process refunds within 5 working days of receiving and checking the returned item. Your bank or card issuer may take a further 5 to 10 working days to show the money.
- Original delivery charges are refunded only when the return is due to our error.
6. Exchanges
If you would prefer an exchange, tell us when you contact us. If the replacement part costs more, we will invoice the difference; if less, we refund the difference.
7. Cancelling an order
You can cancel an order free of charge at any time before it is dispatched. Contact us with your order number. Orders that have already been dispatched are handled as returns under section 2.
8. Contact
For any return, exchange or refund: admin@carvotrading.com. Please include your order number.